Smartvest movements stutter

14 January 16, 2023
01

Have the person in the Smartvest stand still and move their hands in front of their face. Do the movements in the suit’s HMD also stutter?

The movements in the HMD of the Smartvest also stutter➔Go to Step 2
The movements in the HMD of the smartest do not stutter➔Go to Step 6
02

Check if a message is displayed in the Status bar of the EXCON.

A message is displayed in the status bar of the EXCON➔Go to Step 3
No message is displayed in the status bar of the EXCON➔Go to Step 4
03

Resolve the messages displayed in the EXCON status bar.
When all messages have been resolved, check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 4
The Smartvest movements no longer stutter➔The problem is solved.
04

Turn off the Smartvest, remove the batteries and wait for 15 seconds.
Then turn the Smartvest back on. Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 5
The Smartvest movements no longer stutter➔The problem is solved.
05

Make sure the Auto Conserve Battery Mode is turned off.
In SUIT, go to Start training → 5. Exercise → Miscellaneous tab → Uncheck the option Auto conserve battery mode.
Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 6
The Smartvest movements no longer stutter➔The problem is solved.
06

Check whether the movements of all Smartvests on one SUIT-Wifi network are stuttering. Please contact local supplier for instructions.

All Smartvests on one SUIT-Wifi network have problems with stuttering movements➔Go to Step 7
Not all Smartvests on one SUIT-Wifi network have problems with stuttering movements➔Go to Step 8
07

Disconnect the cable between the Access Point and the EXCON, wait about 15 seconds and reconnect the cable.
Check again if the Smartvest movements are stuttering.

All Smartvests on one SUIT-Wifi network still have problems with stuttering movements➔Deploy a spare Access Point. Go to Deploy a spare Access Point.
The Smartvest movements no longer stutter➔The problem is solved.
08

Check if the After Action Review (AAR) is still on and turn it off if required by clicking Start training → 5. Exercise → Miscellaneous → Stop AAR.
Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 9
The Smartvest movements no longer stutter➔The problem is solved.
09

Check if a scenario is being edited and finish editing the scenario. Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 10
The Smartvest movements no longer stutter➔The problem is solved.
10

Under Start training → 2. Physical equipment, check if the Smartvest is syncing and stop syncing if necessary.
The Smartvest can be synchronized at a later time. Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 11
The Smartvest movements no longer stutter➔The problem is solved.
11

Check if there are any unnecessary applications running on the EXCON and close them. Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 12
The Smartvest movements no longer stutter➔The problem is solved.
12

Check whether the hard disk is connected properly and to the correct port – the port under the EXCON screen – and connect it properly if necessary.
Check again if the Smartvest movements are stuttering.

The Smartvest movements still stutter➔Go to Step 13
The Smartvest movements no longer stutter➔The problem is solved.
13

Do all Smartvests have problems with stuttering and is it above 35 degrees at the training location?

Yes, all Smartvests have stuttering issues and it is above 35 degrees (celcius)➔It’s too hot to train with the SUIT system.
No, not all Smartvests have problems with stuttering and it is below 35 degrees (celcius)➔The Smartvest must be returned to the local supplier for repair.