Multiple radio receivers of a chain not visible on EXCON

For example radio receiver 2, 3 and 4.

01

Check if the radio receivers are enabled in the Maintenance tab. Please contact local supplier for instructions.

The radio receivers are not enabled in the maintenance tabGo to Step 2
The radio receivers are enabled in the maintenance tabGo to Step 3
02

Enable the radio receivers in the Maintenance tab and check if the radio receivers are visible in Location setup.
Please contact local supplier for instructions.

The radio receivers are visible in Location setupThe problem is solved.
The radio receivers are not visible in Location setupGo to Step 3
03

Check whether the connectors are properly connected to the radio receivers and whether they are
connected to the correct port on the EXCON. See Checking cables.

The cables are not connected properlyGo to Step 4
The cables are connected properlyGo to Step 5
04

Make sure the cables of the radio receivers are connected correctly and wait for
the radio receivers to connect. It can take up to 5 minutes for the radio receivers to start up.

The radio receivers have established a connectionThe problem is solved.
The radio receivers have not established a connectionGo to Step 5
05

Connect the radio receivers with another cable (e.g. Spare cable).

The radio receivers have established a connectionThe problem is solved.
The radio receivers have not established a connectionGo to Step 6
06

Remove the first radio receiver of the strand from the system and install a spare radio receiver according to steps 1 and 2 of Deploying spare receiver.

The radio receiver has established a connectionThe problem is solved. The defective radio receiver must be returned to the local supplier for repair. Measure the system again according to step 3 of Deploying spare receiver.
The radio receiver has not established a connectionThe port of the EXCON is probably broken. Contact local supplier to arrange a spare EXCON.